Should I choose ChromaLuxe metal or 5/8-inch MDF?
Choose ChromaLuxe metal for a slim all-metal profile and a choice of Gloss, Semi-Gloss, Matte, clear-base, or purpose-built Outdoor configurations. Choose 5/8-inch MDF for a substantial black-edged profile and the simplest published-price order path. Share the image and display location if you want us to recommend the better fit.
Why is metal quoted instead of priced in the standard order form?
A responsible metal quote depends on the panel size, white or clear base, surface finish, indoor or Outdoor configuration, hanging system, packing, destination, and application. We confirm those choices and the delivered total before sending a secure payment link; there is no charge when you submit the file.
What is included in the published panel price?
The published price covers one standard 5/8-inch ChromaLuxe MDF panel, the black edge, standard hardware appropriate to the size and confirmed before payment, file review, one digital proof, and one reasonable crop or orientation revision. Shipping, applicable tax, extensive file repair, custom artwork, specialty hardware, delivery, and installation are separate.
When do I pay?
You are not charged when you upload the file. We first confirm that the file, size, crop, destination, and shipping method make sense. We then email the final total and a secure payment link. Standard orders are paid in full before production.
What if my file is not large enough?
We will recommend a smaller panel, request another source file, or discuss enhancement options before payment. Nothing is printed from a file we believe will produce an unacceptable result at the selected size.
Can an artist have the panel shipped to a collector?
Yes. Select the artist option and tell us the destination and any partner-neutral fulfillment needs. Artists pay the same published panel price as every buyer and control their own retail price and customer relationship.
Can a hospital or hotel order one standard panel?
Yes. A facility can request a metal panel here or use the standard MDF form for one to five identical copies using one file, one size, size-appropriate standard hardware, and no installation. Coordinated collections, mixed images or sizes, special mounting, multiple locations, or installation should use the commercial project path.
Can I order different images or sizes together?
Not through this first standard-order form. One submission covers one image and one selected size, with a quantity of one to five identical copies. Use the commercial project path for mixed images, mixed sizes, or coordinated sets.
What happens if I cancel after payment?
If you cancel before approving the production proof, we refund the standard panel production payment and any unused shipping or tax collected. Separately authorized creative, restoration, or file-preparation work already completed remains payable. After proof approval, the custom order is normally non-cancelable and non-returnable except for a verified manufacturing defect or shipping damage.